Secure AI Assistant & Automated Ticketing Platform

Explore how our secure AI assistant enhances workplace support through intelligent automation, efficient ticketing, and easy access to knowledge.

Explore how our secure AI assistant enhances workplace support through intelligent automation, efficient ticketing, and easy access to knowledge.

What does this Proof of Concept do?

We created an AI-powered chatbot integrated into a web portal that responds to user inquiries using a knowledge base comprised of documents stored in SharePoint. If the chatbot is unable to answer a question, it generates support tickets in Zendesk. Authenticated employees can securely access private company content through the portal, while non-authenticated users can query public information.

PoC Launch Date:
July, 2025
Category:
Virtual Assistants
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Possible Audiences:

  • IT Support Teams: Seeking to streamline repetitive ticket handling and automate responses to common technical issues, freeing human agents for more complex tasks.
  • HR Departments: Looking to provide employees with instant access to HR policies, benefits information, and onboarding materials, while reducing manual email inquiries.
  • Knowledge Management Professionals: Interested in ensuring organizational knowledge is centralized, easily accessible, and continuously updated for a distributed workforce.
  • Security & Compliance Officers: Focused on maintaining strict data access controls, ensuring that only authenticated users reach sensitive content and audit trails are maintained.
  • Business Operations Leaders: Aiming to improve employee productivity and operational efficiency by reducing the time spent searching for information or waiting for support.
  • Customer Service Managers: Hoping to enhance end-user satisfaction by providing reliable self-service options and seamless escalation to human agents when required.

Business Outcomes:

  • ‍Reduced operational workload: Automates responses to common inquiries, allowing support teams to focus on complex issues. ‍
  • ‍Improved employee productivity: Provides quick and secure access to internal knowledge, enabling faster and more informed decision-making.
  • ‍Real-time knowledge updates: Seamless integration with document management platforms ensures the knowledge base stays current.
  • ‍Enhanced user experience: Automatically escalates unresolved questions to human agents, ensuring no query goes unanswered.
  • ‍Scalable support capabilities: Enables the organization to handle growing volumes of inquiries without increasing support staff.
Explore how our secure AI assistant enhances workplace support through intelligent automation, efficient ticketing, and easy access to knowledge.
Intelligent Support Assistant: AI-Driven Ticketing and Knowledge Solution PoC
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